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Privacy Policy

This Privacy Policy (“Policy”) covers how Kleosa Retail Private Limited, having its address at 891, Embassy Pristine Apartment, 21, 6th Main, Iblur Village, Bellandur, Karnataka 560103 (“we” / “Us” / Furrl”) collects, uses, discloses, transfers and stores information received from visitors of our website located at furrl.in and the Furrl device application (collectively, “Platform”). We are committed to upholding the privacy and security of information supplied by every person accessing our Platform (“you”). Please take a moment to familiarise yourself with our privacy practices and to learn about our information-gathering practices. By accessing our Platform, you acknowledge the acceptance of and agree to be bound by the terms and conditions of this Policy. You signify that you have read and understood this Policy. We further reserve the right to update or modify this Policy at any time without prior notice and all such changes will be effective immediately upon posting the updated or modified Policy on the Platform, and we will not be bound to inform you of any such modification. You are therefore encouraged to review this Policy each time you access or use the Platform. This Policy is in line with Furrl’s commitment to comply with all applicable data privacy and protection requirements, including those prescribed under the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (collectively “Data Privacy Laws”).

  1. DEFINITIONS
    1. “Non-Personal Information” is information that is not personally identifiable to you and that we automatically collect when you access our Platform with a web browser. It may also include publicly available information that is shared between you and others.
    2. “Personally Identifiable Information” is non-public information that is personally identifiable when you register or subscribe to services on the Platform. Personally Identifiable Information may include information such as your name, email address, phone number, Aadhar details, and other related information that you provide to us or that we obtain from you. and may include your shopping behaviour, preferences, call data records, contacts, device location, voice, your browsing history, and other information that you may provide to us from time to time. This may, in certain circumstances, include sensitive personal information (as defined under the Data Privacy Laws).

 

2. CONSENT

Our Platform is not designed for use by anyone under the age of 18 (eighteen). We do not verify the age of our users and nor do we have any liability for such verification or lack thereof. You are solely responsible for your engagement with persons through the Platform and the verification of their age and antecedents before such engagement. We may, however, delete information and cancel accounts of users suspected of being under the age of majority.

     3. INFORMATION COLLECTED

We may collect personal information from you. While some of your information has to be mandatorily provided, others are optional, and while certain portions of the information will remain private, some will be displayed to other users on the Platform. Additional information may also be gathered from you during your subsequent use of the Platform. You hereby consent to such collection, use, display, processing, and handling as described in this Policy.

Personally Identifiable Information

  • Certain mandatory information will be collected at the time of registration on the Platform which is required to enable you to use the Platform and for us to verify your identity.

  • Generally, you control the amount and type of information you provide to us when using our Platform. You can browse our website located at furrl.in to find out more about us and our services. While doing so you are not required to provide us with any Personally Identifiable Information. If you choose not to provide any Personally Identifiable Information, you can still visit our Platform, but you may be unable to access certain features and functions of our Platform.

  • If you choose to have with Furrl, either a contractual or business relationship, or to enter into any engagement with other users through Furrl’s services, Furrl / such users may need to contact you in connection with such relationship, services or engagement. We may then be required to collect Personally Identifiable Information from you. Ordinarily, we collect your name, email address, telephone number, address, identity proof, and details of the services availed or to be availed from us. You hereby agree and acknowledge that such collection is based on your voluntary disclosure, and may or may not involve the collection of sensitive personal information.

  • You may request details or a copy of the Personally Identifiable Information we hold about you by contacting us at info@furrl.in.

  • You may also choose to provide us with access to certain personal information stored by third parties such as social networking sites, and we will have access to such information to the extent allowed by your privacy settings and specific authorisation to that site. In the event that there is an association between such information and your account with us, you agree that we may collect, store and use the information in accordance with this Privacy Policy.

Cookies

  • Our Platform may use “Cookies” to identify the areas of the Platform that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We may use Cookies to personalise the content that you see on our Platform and the services that we provide to you. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access some functionalities of our Platform correctly or at all. We never place Personally Identifiable Information in Cookies. We may use Cookies for a number of purposes, including to provide general analytics; study traffic patterns in order to customise your experience, match your interests and preferences and improve Platform performance; keep track of preferences that you specify while you access the Platform; support security measures; assist in identifying possible fraudulent activities; and to improve the services we provide.

Third Party Tracking Tools

  • We may also use third-party tracking tools to improve the performance and features of our Platform that are designed to collect only Information about your use of the Platform (other than sensitive personal information / data). However, you understand that such tools are created and managed by parties outside our control, and we are not responsible for what information is captured or used by such third parties.

Automatic Information

  • We automatically receive information from your web browser or mobile device including the name of the website from which you entered our Platform, the name of the website to which you are headed when you leave our Platform, if any, and other information such as your device usage information, features of the device and your location. We also receive the IP address of your computer, or the device or proxy server you use to access the internet, your internet provider’s name, your web browser type and your computer operating system. We use such information to analyse trends and to help improve our Platform.

 

4. USE OF INFORMATION

  • We use information received from you to provide and maintain the Platform and the services provided by us. We will use the information to connect you with other users, that is, customers or vendors, as appropriate, and to allow such people to engage with each other through our Platform. When you register with us, the information supplied by you will be used to generate and maintain your profile on the Platform; to allow you to interact and engage with other users on the Platform; provide personalised features; to allow you to participate in interactive features on Platform; to provide customer support; to modify the Platform to cater to your interests; to maintain regular communications with you and to carry out other similar actions. To this end, we may contact our users via email, SMS, or notifications on our Platform as we deem appropriate. Further, users that you engage with on the Platform may also do so, to the extent you enter into transactions with them.

  • Your information, including Personally Identifiable Information may be transferred to, and maintained on systems located outside your state, country or jurisdiction, and the applicable Data Privacy Laws may vary from those of your jurisdiction. You consent to such transfer and the application of the Data Privacy Laws to the exclusion of law applicable in your jurisdiction. Further, we may retain your information for as long as required or necessary.

  • You acknowledge that you are licensing to us the right to use, modify, display, distribute and create new material from the information provided by you through the Platform to render services through it, and that by providing such information, you automatically agree to such a licence without the payment of any fees.

  • We may also, to the extent permitted by law, use, licence, reproduce, distribute, disclose and aggregate all Non-Personal Information that is derived from your use of the Platform and you hereby provide consent for the same.

  • By collecting such information we intend to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier.

 

     5. SHARING OF INFORMATION

  • We do not sell, rent or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to sub-contractors or third party service providers, or affiliate or group entities that provide services to us in furtherance of our Platform and services. Such sub-contractors, third party service providers or affiliate entities will only receive the information necessary to provide the respective services to us / you. While we will endeavour to ensure that such parties have in place a privacy policy similar to ours before sharing your information with them, we will not, in any manner whatsoever, be liable for a breach of privacy / confidentiality by such a party to the extent that such breach is outside our scope of control.

  • Furrl may disclose or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganisation of all or substantially all the equity, business or assets of Furrl to which your Personally Identifiable Information relates.

  • We retain the right to collect and use any Non-Personal Information collected from your use of our Platform, and to aggregate such data for internal analytics that improve our Platform, as well as for use or resale to others. At no time is your Personally Identifiable Information included in such data aggregations.

  • We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our legal terms; (d) necessary to protect us from legal action or claims from third parties including you or other users; (e) necessary to protect the legal rights, personal property or personal safety of Furrl, our users, employees and affiliates; or (f) necessary for any other reasonable purpose that Furrl may, in its sole discretion, deem fit.

       6. LINKS TO OTHER SITES

Our Platform may contain links to third party sites that are not operated by us. If you click on a third-party link, you may be redirected to such third party’s site. We have no control over, and assume no responsibility for the content, privacy policy or practices of a third-party site. We advise you to separately review the privacy policy of every site you visit.

 

      7. INFORMATION SECURITY

  • The information provided by you is stored in access controlled facilities with restricted access. Your information that is transmitted over the internet is protected through the use of encryption, using the Secure Socket Layer (SSL) or equivalent protocols.

  • If a password is used to help protect your account and account information, it is your responsibility to keep the password confidential. You have to ensure that you always log out of your account, before sharing your device with a third-party.

  • We will use generally accepted industry standards to protect information that you have submitted to us against loss, theft, unauthorised access, disclosure, copying, use or alteration as required under the Data Privacy Laws. Your Personally Identifiable Information is kept secure behind secure networks and is only available to a limited number of people who are bound by confidentiality obligations. To the extent possible, all data is encrypted and stored. All payment transactions are handled by a third-party gateway provider and are neither stored nor processed on our servers. However, please be advised that, no method of transmission over the internet, or method of electronic storage, is 100% (one-hundred percent) secure. Therefore, although we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security and your use of the Platform is at your sole risk and discretion. We do warrant that such information may not be misused in the event our safeguards and protocols are breached by a malicious third-party. Further, we are not liable for the actions of other users with whom you may choose to share your information. We will, however, promptly notify you if we discover that any of your information is compromised as a result of a security breach.

       8. COPYRIGHT

We and our partners hold the copyright, and other intellectual property rights to the Platform and all the material on the Platform. We also own all the trademarks displayed on the Platform, unless otherwise indicated. Written permission must be obtained from us before using any of our material.

      9. RIGHTS OF THE USER

  • You have a right to opt-out of providing any of your information, including your Personally Identifiable Information. However, in such event, we reserve the right to refuse or limit your access and use of the Platform, and its features.

  • You have the right to withdraw your consent to the use, disclosure or transfer of your information, including your Personally Identifiable Information, and delete it via the Furrl device application. However, in such event, we reserve the right to refuse or limit your access and use of the Platform, and its features. Further, any information relating to your interaction with other users may not be deleted so as to maintain the integrity and security of the Platform and such information will be anonymised upon your withdrawal of consent.

  • You have the right to update or correct any of your information, including your Personally Identifiable Information. You may do so via the Furrl device application.

  • We fully comply with national laws regarding spam. You can always opt-out of receiving further promotional email correspondence from us or our affiliates.

       10. SEVERABILITY

If any provision of this Privacy Policy is held to be illegal, invalid or unenforceable under any present or future laws such provision will be replaced with another which is not unenforceable or prohibited and which as far as possible has the same legal and commercial effect as that which it replaces. Further, the remaining provisions of this policy will remain in full force and effect and will not be affected by the illegal, invalid or unenforceable provision or by its severance from this policy.

       11. GRIEVANCE REDRESSAL

In case of any grievance, you may address such grievance to our Grievance Officer. The contact details of the officer are:

Email ID: care@furrl.in

Phone No.: +91 8904974623

      12. QUESTIONS ABOUT OUR PRIVACY PRACTICES

If you have any questions about our privacy practices or this Policy, please contact us by dropping a message through the Platform or writing to us at info@furrl.in.